Browse F.A.Q. Topics
Can I use Earcandi with my own headphones?Earcandi™ is a custom moulding system that fits to any earphone ensuring that whatever you do, your earphones will stay comfortable and stay in.
Is Earcandi only for use with headphones?Not all! Their custom fit means that Earcandi™ is a perfect solution for personalised ear plugs. Flat, discreet and above all super comfy, pop these earplugs in for a perfect night’s sleep.
Health and safety
Is Earcandi safe to use?Our product has come a long way since we first messed around in Steve’s kitchen with bathroom sealant. Now, we use a medical grade silicone polymer which produces a soft, flexible and durable product you can leave in your ears for hours without noticing. Noise isolation is greatly improved due to the exact fit you get with Earcandi™, which means you can play your music at a lower volume without compromising sound quality. This reduces the chances of damaging your hearing by having to blast the volume.
How long do they take to mould to my ear?Depending on how much putty you use, it should only take between 10-15 minutes for the Earcandi™ to mould perfectly to your ears. Much quicker than faffing around with an audiologist!
What happens if I’m not 100% happy with my product?To this day, we have yet to hear of one of our earphones falling out; we’re 100% confident that you will love our product, but if you’re not we will offer you a full refund.
Is Earcandi waterproof?Earcandi™ is 100% waterproof, just make sure you’ve attached it to a pair of waterproof earphones! If you want to give them a wash, you can run them under a tap, just be sure not to use soap or solvents as this can damage the silicone.