Custom Earphones

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Help Centre / F.A.Q.

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Earcandi usage

  • Can I use Earcandi with my own headphones?
    Earcandi™ is a custom moulding system that fits to any earphone ensuring that whatever you do, your earphones will stay comfortable and stay in.
  • Is Earcandi only for use with headphones?
    Not all! Their custom fit means that Earcandi™ is a perfect solution for personalised ear plugs. Flat, discreet and above all super comfy, pop these earplugs in for a perfect night’s sleep.

Health and safety

  • Is Earcandi safe to use?
    Our product has come a long way since we first messed around in Steve’s kitchen with bathroom sealant. Now, we use a medical grade silicone polymer which produces a soft, flexible and durable product you can leave in your ears for hours without noticing. Noise isolation is greatly improved due to the exact fit you get with Earcandi™, which means you can play your music at a lower volume without compromising sound quality. This reduces the chances of damaging your hearing by having to blast the volume.

Moulding time

  • How long do they take to mould to my ear?
    Depending on how much putty you use, it should only take between 10-15 minutes for the Earcandi™ to mould perfectly to your ears. Much quicker than faffing around with an audiologist!

Returns policy

  • What happens if I’m not 100% happy with my product?
    To this day, we have yet to hear of one of our earphones falling out; we’re 100% confident that you will love our product, but if you’re not we will offer you a full refund.

Waterproof product

  • Is Earcandi waterproof?
    Earcandi™ is 100% waterproof, just make sure you’ve attached it to a pair of waterproof earphones! If you want to give them a wash, you can run them under a tap, just be sure not to use soap or solvents as this can damage the silicone.